Professional Profile
Results-driven General Manager with over 20 years of experience leading operations across hospitality, entertainment, technology, and retail sectors in France, Switzerland, and Thailand. Proven track record managing teams of 100+ staff, driving revenue growth (up to 25% customer base expansion), and delivering operational excellence.
Work Authorization: Non-B visa holder, based in Thailand. Open to relocation across Asia.
Key Competencies
Operations & General Management
Customer Relationship Management
Business Development & Sales
Hospitality & F&B Operations
Staff Recruitment & Leadership
Marketing Strategy & Execution
P&L & Financial Controls
Regulatory Compliance & AML
Professional Experience
Business Development & Account ManagerJan 2026 - Present
5R Battery & ISA Light and Sound - Pattaya, Thailand
- Managed key client accounts, achieving a 15% increase in revenue
- Expanded customer base by 25% through targeted outreach and negotiation
- Led sales presentations with a 40% conversion rate
- Developed marketing campaigns increasing brand awareness by 25%
Operations / General ManagerFeb 2025 - Jan 2026
Chick a Gogo & Atmos a Gogo - Pattaya, Thailand
- Directed all operations for two venues, managing 100+ staff daily
- Oversaw recruitment, training, and performance monitoring across departments
- Controlled financial operations: cash flow, payment terminals, turnover analysis
General ManagerMar 2024 - Feb 2025
The Robin Nest Sport Bar & Restaurant - Pattaya, Thailand
- Managed restaurant and guest house operations end-to-end
- Established operational procedures, improving consistency and accountability
Operations ManagerNov 2020 - Feb 2024
Mac Assistance - Bangkok, Thailand
- Managed call center operations for a technology support company (3+ years)
- Led recruitment, onboarding, and ongoing training programs
Operations Manager / Concierge ManagerAug 2019 - Feb 2020
Club Miracle - Rawai, Phuket, Thailand
- Led international concierge team serving resort guests from multiple countries
Member of Executive Committee 10 YearsSep 2008 - Feb 2018
Casino du Lac - Geneva, Switzerland
- Managed all bars and restaurant outlets within a major Swiss casino
- Oversaw multi-department staff across multiple points of sale
- Controlled safe operations, cash flow, supplier negotiations, and purchase pricing
- Ensured full compliance with Swiss gaming regulatory procedures
- Acted as Operations Manager and decision-maker in the absence of the CEO
Earlier Career (1998-2007)
Executive Committee - Casino La Siesta, Antibes (2005)
Executive Committee - Casino de Neris-les-Bains (2003-2005)
Executive Committee - Casino of Niederbronn (2007-2008)
Technical Manager - Casino de Pougues-Les-Eaux (2002-2003)
General Manager - Food Market Kata, Thailand (2019)
Languages
FrenchNative
EnglishB2/C1
ThaiConversational
ItalianBasic
GermanBasic
Industry Expertise
- Gaming & Casino (15+ years)
- Hospitality & F&B
- Entertainment Venues
- Technology (Call Center)
- Tourism & Resort
- B2B Sales & Distribution
Technical Skills
- Multiple POS Systems
- Microsoft Word & Excel
- Casino: MIS, MCC, Galaxis, DRGT
- CRM: GAIA, C KEY, SESAM
- Compliance: KYC Spider, Cash Net
Education
BTEC National Diploma Advanced - Electronics
AFPA, Hazebrouck | 1999
BEP/CAP MSMA - Pneumatic Hydraulic Power
EPID, Dunkerque | 1994-1997
Certifications
Management Training (RO Communication)
2011-2017
Anti-Money Laundering (LBA)
2011-2017
First Aid / SST Certificate
2012
Interests
- International travel
- Combat & team sports
- Culinary arts